Warranty Policy
Dotworkz sole obligation is to supply all labor necessary to repair any product found to be defective within the warranty period and to supply at no extra charge, new or rebuilt replacements for the defective parts and return shipping.
General Limited Warranty:
- Coverage: Dotworkz offers a two-year limited warranty from the date of fulfillment for all products purchased directly from Dotworkz unless otherwise stated. Products purchased through an authorized distributor or reseller carry only a one-year Standard Warranty and are not eligible for this two-year General Limited Warranty.
- Proof of purchase must be retained as evidence of the date of purchase and to establish warranty eligibility.
- Warranty Details: If the product or any part proves defective in material or workmanship, Dotworkz will repair or replace the defective part at its discretion. The warranty for the repaired or replaced part is limited to the original unexpired term of the warranty. The buyer is responsible for all shipping costs associated with the return of the product to Dotworkz.
- Conditions & Exceptions: The warranty will be void if the product is damaged due to misuse, abuse, alteration, improper repairs, or other conditions such as incorrect power connections, physical damage, chemical exposure, moisture, or circuit modifications.
- Buyer’s Responsibility: In case of a defect, please refer to the Return Policy & Procedures. The buyer assumes the cost of labor and repairs unless otherwise covered by the warranty. Dotworkz does not provide any other expressed or implied warranties regarding the product, and it is sold “as-is.”
- Shipping Terms: (US Only) The buyer is responsible for shipping the item back to Dotworkz for quality inspection. If the issue is covered by Warranty, Dotworkz will be responsible for shipping the repaired or replacement back to the buyer.
2-Year Dotworkz General Warranty for All products sold directly from Dotworkz:
- Dotworkz warrants housing, cables, mounts, and cleaning products against defects in materials or workmanship for two years from the original fulfillment date.
- Warranty repairs or replacements are exclusively performed by Dotworkz.
- Warranty Exclusions:
- The warranty does not cover damage caused by unreasonable use, misuse, theft, vandalism, chemical exposure, or improper handling during installation or maintenance. Mounting products underwater will void the warranty. Additionally, this warranty does not cover data loss, or any consequential damage.
- This warranty excludes cosmetic blemishes, oxidation, scratches, damage to protective lenses, improper repairs, or other conditions such as incorrect power connections, physical damage, chemical exposure, moisture, or circuit modifications.
- Our warranty does not cover damage caused by natural disasters, including but not limited to floods, earthquakes, hurricanes, or lightning strikes.
- If a product fails to meet warranty specifications, please see our return procedure. For further information or to request warranty services, please contact sales@Dotworkz.com for customer support.
Procedures for the Warranty Process:
- If you need Warranty assistance or have any questions, please contact Dotworkz Sales Team at sales@dotworkz.com or call (866) 575-4689 for assistance.
- E-mail the Sales team at sales@dotworkz.com
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- Begin the subject line with Warranty Request.
- Include the issue you are having with the item purchased.
- Include photos of the item, especially one showing the serial number (if available), to help expedite the process.
- Also include the Sales Order or Purchase Order as proof of purchase.
Extended Warranty Program — 3rd-Year Protection Addendum
This addendum supplements and extends the Dotworkz 1-Year Limited Warranty for Enclosures. It applies only where purchased as described below and does not replace or reduce the standard warranty terms except as stated here.
1. Overview
Products purchased directly from Dotworkz include a standard warranty of two (2) years from the original fulfillment date ("Standard Warranty"). This Extended Warranty Addendum ("Extended Warranty") allows eligible customers to purchase one additional year of coverage, extending total protection to three (3) years from the original fulfillment date.
2. Eligibility
Available only to customers who purchase directly from Dotworkz. Products purchased through an authorized distributor or reseller carry only a 1-year Standard Warranty and are not eligible for this Extended Warranty.
3. Price
15% of the original order/ product value, payable at the time the Extended Warranty is purchased.
4. Purchase Window
The Extended Warranty may be purchased:
- At the time of the original order, or
- At any time before the Standard Warranty expires (i.e., before the 2-year anniversary of the original fulfillment date).
Purchases after the Standard Warranty has expired are not accepted; coverage cannot be reinstated retroactively.
5. Coverage
The Extended Warranty carries the same scope of coverage as the Standard Warranty: Dotworkz will repair or replace, at its discretion, any housing, cable, mount, or cleaning product found to be defective in materials or workmanship, including labor and replacement parts. Coverage under this addendum begins the day immediately following expiration of the Standard Warranty and continues through the third (3rd) anniversary of the original fulfillment date. The warranty on any part repaired or replaced under this addendum is limited to the remaining unexpired term.
6. Exclusions
The Extended Warranty is subject to the same exclusions as the Standard Warranty. It does not cover damage or loss caused by: unreasonable use, misuse, abuse, theft, vandalism, or alteration; improper installation, maintenance, or repair; incorrect power connections or circuit modifications; physical damage, chemical exposure, or moisture intrusion; mounting underwater (voids coverage); cosmetic blemishes, oxidation, scratches, or damage to protective lenses; natural disasters (flood, earthquake, hurricane, lightning); or data loss and consequential damages.
Shipping Terms (US Only)
The buyer is responsible for shipping the product to Dotworkz for inspection. If the claim is covered under this Extended Warranty, Dotworkz will pay to ship the repaired or replacement unit back to the buyer.
Claims Procedure
Warranty claims are handled the same way as Standard Warranty claims: email sales@dotworkz.com or call (866) 575-4689; begin the subject line with "Warranty Request"; describe the issue and include photos, especially of the serial number; and include the Sales Order or Purchase Order as proof of purchase, along with proof this Extended Warranty was purchased.
General Terms
Dotworkz provides no other express or implied warranties beyond the Standard Warranty and this Extended Warranty. Products remain sold "as-is" outside the coverage described above.
